- 1.Introduction
- 2.Data We Collect
- 3.How We Use Your Data
- 4.Legal Basis for Processing
- 5.Sharing Your Data
- 6.Payment Data Security
- 7.Cookies & Tracking
- 8.Data Retention
- 9.Your Privacy Rights
- 10.Children's Privacy
- 11.Marketing Communications
- 12.Data Security Measures
- 13.Changes to This Policy
- 14.Contact Us
1. Introduction
This Privacy Policy explains how q 789, accessible at q789.link, collects, uses, stores, and protects the personal information of its registered players and website visitors. q 789 takes the privacy of its Pakistani players seriously — this document is written in plain language so that every player can understand exactly how their data is handled.
When you register an account at q 789, make a deposit, place a bet, participate in a promotion, or simply browse the q 789 website, you are providing us with certain information about yourself. This Privacy Policy tells you what that information is, what we do with it, and the rights you have to control how it is used.
By using q 789, you confirm that you have read and understood this Privacy Policy. This policy works alongside our Terms and Conditions. If there are any parts of this policy you do not agree with, please stop using q 789 and contact our support team at support@q789.link to close your account and have your data handled according to your preferences.
Short Version: q 789 collects only the data it genuinely needs to operate your account. We protect it with strong encryption. We never sell it. You can ask to see, correct, or delete it at any time. That's the core of our privacy commitment to Pakistani players.
2. Data We Collect
q 789 collects personal data in several ways — directly from you when you register or interact with the platform, automatically as you use the website, and in some cases from trusted third-party service providers who assist in operating the platform. Below is a clear breakdown of what we collect and why.
2.1 Data You Provide Directly
When you register an account at q 789, you provide us with the following information:
- Full legal name
- Date of birth (to verify you are 18 or older)
- Email address
- Mobile phone number
- Username and password (password stored in encrypted form only)
- Preferred payment method and associated account identifiers (for example, your Easypaisa or JazzCash mobile number)
- Identity verification documents when requested (CNIC, passport, or other government-issued ID)
- Any information you provide when contacting q 789 customer support
2.2 Data Collected Automatically
When you access q 789, we automatically collect certain technical data that helps us operate the platform securely and improve the experience for Pakistani players:
- IP address and approximate geographic location
- Device type, operating system, and browser information
- Pages visited, time spent on the platform, and navigation patterns
- Betting and gaming activity — markets wagered on, amounts staked, game types played
- Deposit and withdrawal transaction records
- Login timestamps and session duration
- Cookie identifiers (see Section 7 for full cookie information)
2.3 Data from Third Parties
q 789 may receive data about you from trusted third-party service providers, including:
- Identity verification providers who confirm the authenticity of documents you submit
- Payment processors who confirm the status of deposit and withdrawal transactions
- Fraud prevention services who alert q 789 to suspicious account activity patterns
- Responsible gaming databases that record self-exclusion requests across multiple platforms
| Data Category | Examples | Source |
|---|---|---|
| Identity | Name, DOB, CNIC | You / Verification provider |
| Contact | Email, mobile number | You |
| Financial | Payment method, transaction history | You / Payment processor |
| Technical | IP address, device, browser | Automatically collected |
| Behavioural | Bets placed, games played, session activity | Automatically collected |
| Communications | Support chat logs, email correspondence | You |
3. How We Use Your Data
q 789 uses the personal data it collects for specific, legitimate purposes. We do not use your data for purposes beyond what is described below, and we do not use it in ways that would be unexpected or harmful to you as a Pakistani player.
- Account Management: To create, maintain, and administer your q 789 account, including processing deposits, paying out winnings, and handling bonus entitlements.
- Identity Verification: To verify your age and identity in accordance with our responsible gaming and anti-fraud obligations. This includes confirming that you are 18 or above and that your account details are genuine.
- Transaction Processing: To process your deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, Visa, Mastercard, and any other supported payment methods. All amounts are in PKR.
- Platform Security: To detect, investigate, and prevent fraud, money laundering, account takeovers, and other prohibited activities on the q 789 platform.
- Responsible Gaming: To monitor gaming activity and identify patterns that may indicate problem gambling behaviour, and to apply responsible gaming tools when requested by players or required by our policies.
- Customer Support: To respond to your queries, resolve disputes, and communicate relevant account information.
- Promotions and VIP Programme: To manage your participation in q 789 bonuses, promotions, and the VIP Club, including calculating loyalty points and processing rewards.
- Legal Compliance: To comply with applicable legal obligations, including anti-money laundering (AML) requirements, data retention obligations, and regulatory reporting.
- Platform Improvement: To analyse usage patterns and player feedback in order to improve the q 789 platform, fix technical issues, and develop new features that serve Pakistani players better.
- Marketing: To send you relevant promotional communications from q 789, where you have given consent or where we have a legitimate interest. See Section 11 for full details on managing marketing preferences.
4. Legal Basis for Processing
q 789 processes your personal data on the following legal grounds:
- Contract Performance: The majority of data processing at q 789 is necessary to perform the contract between you and q 789 — in other words, to operate your account, accept your bets, and pay your winnings.
- Legal Obligation: Certain data processing is required to comply with legal obligations, including identity verification, AML record-keeping, and transaction monitoring.
- Legitimate Interest: q 789 processes some data on the basis of legitimate interests — for example, using your activity data to detect fraud and protect the platform, or using technical data to maintain platform performance. We only rely on legitimate interest where it does not override your privacy rights.
- Consent: Where q 789 seeks to send you marketing communications beyond what is strictly necessary for account operation, we rely on your consent. You can withdraw this consent at any time.
5. Sharing Your Data
q 789 does not sell your personal data. We do not share your information with advertisers or unrelated third parties for commercial purposes. The only circumstances under which q 789 shares player data are described below.
5.1 Service Providers
q 789 works with a limited number of trusted third-party service providers who process data on our behalf in order to help operate the platform. These include payment processors, identity verification companies, fraud prevention services, and cloud infrastructure providers. All such providers are required to process your data only for the specific purpose for which it has been shared and to maintain appropriate security standards.
5.2 Legal and Regulatory Requirements
q 789 may disclose your personal data to regulatory bodies, law enforcement agencies, or courts where we are legally required to do so. We will only share what is strictly required by the applicable legal obligation and will not volunteer information beyond what is necessary.
5.3 Business Transfers
In the event that q 789 undergoes a merger, acquisition, or sale of business assets, player data may be transferred to the successor entity. Any such transfer will be conducted in accordance with this Privacy Policy, and affected players will be notified as required by applicable law.
What we will never do: q 789 will never sell your personal data to advertisers, data brokers, or marketing companies. We will never share your payment details with parties beyond those directly involved in processing your specific transaction. Your data stays with q 789 and its necessary operational partners — nothing else.
6. Payment Data Security
All financial transactions at q 789 — deposits and withdrawals in Pakistani Rupees via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, Visa, and Mastercard — are processed through secure, encrypted payment channels. q 789 does not store full payment card numbers on its own servers. Card data is processed and stored by our PCI-DSS-compliant payment partners.
Your mobile wallet account numbers (for Easypaisa, JazzCash, NayaPay, and SadaPay) are stored in encrypted form and are used only to process transactions you have initiated. q 789 staff cannot view your full payment credentials.
Withdrawals at q 789 are processed only to the payment method associated with your registered account. This policy exists to protect Pakistani players from unauthorised withdrawals and to ensure that funds always return to their rightful owner.
7. Cookies & Tracking
q 789 uses cookies and similar tracking technologies to operate the platform effectively, keep you logged in between sessions, and understand how Pakistani players use the site so that we can improve it. Below is a clear explanation of the different types of cookies we use.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect your ability to use parts of the q 789 platform. Most modern browsers allow you to set cookie preferences per site.
8. Data Retention
q 789 retains your personal data only for as long as is necessary for the purposes described in this Privacy Policy, or as required by applicable law. The following general retention periods apply:
- Active Account Data: Retained for the lifetime of your active q 789 account plus any legally required period after closure.
- Transaction Records: Financial transaction records, including deposits, withdrawals, and bet history, are retained for a minimum of five years in accordance with standard financial record-keeping requirements.
- Identity Verification Documents: Copies of identity documents submitted to q 789 are retained for the period required by applicable AML regulations, typically five years from account closure.
- Customer Support Correspondence: Support chat logs and email records are retained for three years from the date of the interaction.
- Marketing Consent Records: Records of your marketing consent or opt-out are retained for as long as necessary to demonstrate compliance with our obligations.
- Self-Exclusion Records: If you self-exclude from q 789, a record is maintained for the duration of the exclusion period plus a further retention period in accordance with responsible gaming obligations.
When personal data is no longer required, q 789 securely deletes or anonymises it in accordance with our data disposal procedures.
9. Your Privacy Rights
As a q 789 player, you have a number of rights over your personal data. These rights can be exercised at any time by contacting our support team at support@q789.link. q 789 will respond to all data rights requests within 30 days.
To exercise any of these rights, email support@q789.link with the subject line "Data Rights Request" and describe what you are requesting. We will respond within 30 days. For complex requests, we may require identity verification before proceeding.
10. Children's Privacy
q 789 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. All registrations at q 789 require confirmation that the registering user is at least 18 years of age, and q 789 carries out age verification checks as part of its standard account opening process.
If q 789 discovers that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. Any deposits made by an underage player will be returned, and any winnings associated with the account may be forfeited in accordance with our Terms and Conditions.
If you have reason to believe that a person under 18 has registered at q 789, please contact our support team immediately at support@q789.link. We will investigate promptly.
11. Marketing Communications
q 789 may send you promotional communications — by email, SMS, or in-platform notification — about new promotions, bonuses, sports events, casino game launches, and other q 789 news relevant to Pakistani players. We will only send marketing communications where you have given your consent at registration or where we have a legitimate interest in communicating with you as an active player.
You can update your marketing preferences at any time through your q 789 account settings or by contacting support@q789.link with the subject line "Marketing Preferences". Opting out of marketing communications will not affect your ability to use q 789 or receive essential account-related communications such as transaction confirmations and support responses.
Opting Out: Every marketing email sent by q 789 includes an unsubscribe link at the bottom. Clicking this will remove you from q 789's marketing list within 48 hours. For SMS opt-out, reply STOP to any q 789 marketing message or contact our support team.
12. Data Security Measures
q 789 invests significantly in the technical and organisational measures required to keep your personal data secure. The following security measures are in place at q 789:
- 256-bit SSL Encryption: All data transmitted between your device and q 789 is protected by 256-bit SSL (Secure Sockets Layer) encryption — the same standard used by international banks and financial institutions.
- Password Hashing: Your q 789 password is never stored in readable form. It is processed through a one-way cryptographic hash function, meaning that even q 789 staff cannot read your password.
- Access Controls: Personal data is accessible only to q 789 staff who have a genuine operational need to access it. Access logs are maintained and reviewed regularly.
- Regular Security Audits: q 789 conducts regular security assessments and penetration testing to identify and address vulnerabilities before they can be exploited.
- Two-Factor Authentication: q 789 supports two-factor authentication (2FA) on player accounts as an additional layer of protection. We strongly encourage all Pakistani players to enable 2FA in their account settings.
- Fraud Detection Systems: Automated fraud detection systems monitor account and transaction activity at q 789 around the clock to identify suspicious patterns and respond to threats in real time.
- Data Breach Procedures: q 789 has documented data breach response procedures. In the unlikely event of a data breach that poses a risk to players, affected players will be notified in accordance with our obligations.
While q 789 takes every reasonable precaution to protect your data, no system connected to the internet can be guaranteed to be completely secure. We encourage players to use strong, unique passwords and to enable 2FA on their q 789 accounts.
13. Changes to This Policy
q 789 may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to our platform. When material changes are made, we will update the "Last Updated" date at the top of this page and will use reasonable efforts to notify registered Pakistani players via email or an in-platform notification.
We encourage you to review this Privacy Policy periodically. Your continued use of q 789 following any update to this policy constitutes your acknowledgement of the updated version. If you have questions about any changes, please contact our support team.
14. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the personal data q 789 holds about you, please contact our data privacy team using the details below:
- Email: support@q789.link (Subject: Privacy Policy Enquiry)
- Live Chat: Available 24/7 via the q 789 website
- Languages: English and Urdu
- Response Time: Within 5 business days for general enquiries; within 30 days for formal data rights requests
Summary of Our Commitment: q 789 collects only what it needs, protects everything it holds, shares nothing it shouldn't, and gives every Pakistani player full transparency and control over their own personal data. That's a commitment we stand behind.